- Is it legal to ride a bike without a helmet?
Adults may legally ride a bike without a helmet everywhere in the United States, but B-cycle strongly recommends wearing a helmet whenever riding a bicycle.
- Does B-cycle provide helmets for riders?
No. There are hygiene and safety issues with shared helmet use. It is the responsibility of the rider to supply his or her own helmet.
- Can I check out a bike immediately after returning a bike?
B-cycle reserves the right to impose a rule that requires a short waiting period between returning a bike and checking out another. Refer to the website of specific systems.
- What do the lights and sounds on the dock signify?
A B-cycle dock beeps when a bike has been unlocked or when the bike has been returned.
When the bike is unlocked, the dock beeps continuously until the bike is removed (or 30 seconds, whichever comes first). The green light will also flash from the time the bike is unlocked until it is removed from the dock.
When a bike is returned and properly inserted into the dock, the dock will beep three times very quickly, and the green light will likewise blink three times very rapidly.
If the red “X” is lit on the dock, there is a problem with either the bike or the dock itself. Try a different dock!
If the orange “bad card” sign is lit, we need to talk to you about a problem with your membership. Just call the Customer Service number printed on your B-card or displayed on the bikes and kiosk.
- Can minors participate in B-cycle?
The rules for participating in B-cycle vary from one system to another. Refer to the website of specific systems.
- Are B-cycle systems open 24 hours a day, seven days a week?
Each system sets its own operating hours. Refer to the website of specific systems. During closure periods, if any, it will not be possible to check out a bike, but bikes can be returned when the system is closed.
- Are B-cycle systems open all year?
Each system has its own schedule. Some systems will not be open in winter months. Refer to the website of specific systems.
- What if the station where I want to return a bike is closed?
Bikes can be returned any time, regardless of whether the system is open or closed. Two beeps and two green blinks indicate a successful return.
- What if I have a flat tire?
Please return a bike with a flat tire to the nearest B-station. If that is impossible, you must properly secure the bike with the built-in lock and contact Customer Service via phone.
- What if I am involved in an accident?
If there has been an injury, please dial 911 first. If you are qualified to administer first aid and there is a need, please help out to the limit of your abilities. If appropriate, contact the police, as well. As in any accident, exchange information with any other affected party and collect contact information from witnesses. Contact Customer Service at the earliest appropriate time.
- What if a station is full and I need to find an empty dock to return a bike?
If you have a bike you wish to return, but there are no available docks at a station, you must locate a station with available docks and return the bike there. The kiosk located at each station will provide real-time information about which nearby stations have available docks. The kiosks at full stations will also add 15 free minutes to your ride so that you can take the bike to an open station without financial penalty.
- What if a station is empty, but I want to check out a bike?
The B-cycle website and associated mobile applications for each system provides a map of all B-stations in that system with real-time information about the availability of bikes.
- What if I want to reserve a bike?
B-cycle does not allow members to reserve a bike.
- What if I want to keep a bike all day or longer?
B-cycle is a bike-sharing system designed to promote the constant use and turnover of bikes for short journeys. The pricing system provides incentives for members to keep their trips short. The longer the trip, the higher the usage fee. B-cycle system operators will seek to recover bikes that have not been returned after a specified period of time, and bikes not returned within a three-day limit will be considered lost and members will be liable for a replacement fee (see the applicable Terms and Conditions).
- How do I find stations?
The B-cycle website and associated mobile applications for each system provide a map of all B-stations in that system. In some locations, maps may also be displayed at B-stations.
- Why can’t I sign up for more than one day at a kiosk?
To make the kiosk sign-up process as simple and quick as possible, only one-day memberships are available at the kiosks.